Help us to help you... Take a couple of minutes to complete the following questions
and you’ll be entered into this months draw to win some fantastic prizes!
Congratulations to last month’s lucky winner John Godsland from Orchid Electronics
who received £75 in VDC e-vouchers.
 

1 When was the last time you purchased products from VDC?


2 With reference to your last purchase, how satisfied are you with the quality of VDC's products?


3 With reference to your most recent experience with VDC, how would you rate the level of service from our Sales/Customer Service staff?


4 With reference to the efficiency with which your most recent technical enquiry was handled.
Please indicate whether you agree or disagree with the following statements:
My phone call was very quickly transferred to the person who could best deal with my query

My questions were addressed very rapidly

The quote I received was prompt and clear


5 With reference to the efficiency with which your order was delivered.
Please indicate whether you agree or disagree with the following statements:
Goods were delivered on time
Goods were delivered in perfect condition

Goods arrived as ordered and complete


6 Do you use our On-Line order facility?


7 Are there any additional comments you would like to make?



8 If you are this month’s lucky prize winner here’s what’s in it for you, just select one of the following:



Please enter your email address:

Account code, if applicable:




Thank you
We very much appreciate your feedback and time in completing our survey.

All information given is treated in the strictest confidence and any opinions and comments made will be used in our continuing efforts to improve VDC's products and services. Please note that VDC Trading Limited does not share information with any other body or organisation.

The WIIFM survey prize winner will be notified directly by email and announced in the next edition of By-wire. Please note that upon notification a valid postal address will be required by return in order to deliver the chosen prize. Prizes can also be collected in person from VDC house with prior arrangement.

* Redeemable as an e-voucher on your next VDC On-Line purchase.

 
VDC Trading Ltd. VDC House. 4 Brandon Road, Kings Cross, London N7 9AA
Tel +44 (0)20 7700 2777 Fax +44 (0)20 7700 3888
Email sales@vdctrading.com Website www.vdctrading.com
If you have any comments you’d like to share about By-Wire or about VDC, email it now to customerservice@vdctrading.com before you forget
© Copyright VDC Trading Limited 2007. All rights Reserved